Terms of Service

1.1 What CrewSplit Does

CrewSplit is a middleware platform that connects field service management (FSM) platforms to payroll systems, calculates tip allocations based on rules you configure, and writes those allocations to your payroll system via official APIs.

1.2 What CrewSplit Does Not Do

CrewSplit does not:

• Determine tip pool eligibility on your behalf: During onboarding, you review your imported team roster and mark each member as eligible or ineligible to receive tip allocations. CrewSplit mechanically enforces those decisions — it has no knowledge of any individual's legal eligibility status under federal or state labor law, and it does not make that assessment.
• Calculate, withhold, or remit taxes: Tax obligations are handled entirely by your connected payroll system.
• Guarantee instant runtime syncs: We do not guarantee that allocations written to your payroll system will be processed by any particular date. Payroll processing timelines are entirely controlled by your third-party payroll provider.
• Provide professional legal advisory structures: We do not offer legal, financial, tax, or compliance advice. Questions about tip pool rules, FLSA obligations, or payroll tax treatment should be directed to a qualified professional.

1.3 Account Registration

You must create an account to use CrewSplit. You agree to provide accurate information and keep your credentials confidential. You are responsible for all activity that occurs under your account.

2.1 Free Trial

New accounts receive a 14-day free trial with Pro plan access. A valid payment method is required to begin the trial. No charge is made until the trial ends. You may cancel during the trial with no charge.

2.2 Subscription Plans

After the trial, your subscription begins at the plan you selected. Subscriptions are billed in advance — monthly plans on the same calendar day each month, annual plans on the same date each year.

2.3 Plan Limits

Each plan includes a maximum number of synchronized, eligible field staff profiles. If your active profile count exceeds your plan's limit, new profiles will be held in an unreviewed state and will not receive allocations. CrewSplit will notify you before you reach your limit. We will not automatically upgrade your plan or charge you without your explicit authorization.

2.4 Price Changes

We may change subscription prices with at least 30 days' written notice. If you do not cancel before the effective date, you agree to the new pricing.

2.5 Cancellation and Refunds

You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial billing periods. We do not charge cancellation fees.

2.6 Payment Failure

If a payment fails, we will retry per Stripe's standard schedule. If payment cannot be collected within 7 days of the due date, your account will enter a read-only state until payment is resolved. No data is deleted during this period.

3.1 Your Data

You retain all ownership of the data in your connected FSM and payroll accounts. CrewSplit accesses that data only to the extent necessary to provide the Service.

3.2 OAuth Connections

By connecting an FSM or payroll platform, you authorize CrewSplit to access data from that platform using the permissions approved during the OAuth flow. You may revoke this authorization at any time from your CrewSplit dashboard or from your connected platform's application settings. Revoking access stops CrewSplit from syncing new data. Existing allocation history is retained in your account.

3.3 Data Accuracy

CrewSplit calculates allocations based on data retrieved from your connected platforms. You are responsible for ensuring that your FSM platform accurately reflects job assignments, crew records, and visit completions. CrewSplit is not liable for incorrect allocations resulting from inaccurate source data.

3.4 Payroll Writes

By using CrewSplit's payroll sync features, you authorize CrewSplit to write tip allocation line items to the active payroll run in your connected payroll system. You are responsible for reviewing your payroll before submitting it. CrewSplit's audit log is provided to assist with that review.

4.1 Tip Pool Eligibility

During onboarding and at any subsequent time, you configure which team members are eligible to receive tip allocations. This is your decision. CrewSplit does not have access to information about any employee's actual job duties, managerial responsibilities, or any other factor relevant to their legal eligibility under applicable labor law. You are solely responsible for ensuring that your eligibility configurations comply with the Fair Labor Standards Act, applicable state law, and any other regulations that apply to your business.

4.2 Role and Status Information

CrewSplit does not independently verify the roles, titles, or employment classifications assigned to team members in your connected platforms. Any data pulled from your FSM or payroll system is treated as employer-provided input. CrewSplit enforces it as configured.

4.3 Tax Obligations

Tip allocations written through CrewSplit are treated as taxable wages by your payroll system. You are responsible for ensuring your payroll system correctly handles all applicable tax withholding and reporting. CrewSplit does not calculate, withhold, or file any taxes.